Terms, Conditions, & Privacy Policy

Refund Policy

If you are not entirely satisfied with your purchase, simply return the item within 30 days. Refunds will be issued in the same method of payment as the original payment.  Returns can be made by mail, or directly to one of the two restaurants – located at

17000 Chesterfield Airport Road, Chesterfield, MO 63005 or

8817 Ladue Road, Ladue, MO 63124

Please note, shipping and packing charges are nonrefundable once the order has shipped or if the merchandise is returned to the store.

 

Shipping Policy

Gift cards will be mailed the next business day via USPS. Other merchandise will be shipped within 1 to 2 business days via USPS, UPS, or Fed Ex.

 

Privacy Policy

Your privacy is important to us! OPH Holdco, LLC, dba The Original Pancake House is committed to protecting your privacy. Although we may collect personally identifiable information and we may receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited, we will not sell your personally identifiable information to anyone.

Your payment is also always safe. Our SSL software encrypts all personal information, including credit card numbers, names, addresses, so that it cannot be read over the Internet.

OPH Holdco, LLC, dba The Original Pancake House may change its privacy policy from time to time, and in our sole discretion. We encourage visitors to frequently check this page for any changes. Your continued use of this site after any change in the privacy policy will constitute your acceptance of such change.